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RETURN POLICY
Withdrawal from the contract
1. Subject to paragraph 5 below, the Customer who is a consumer may return the Goods purchased in the Shop without giving a reason and incurring costs by submitting a declaration of withdrawal from the contract of sale of the Goods in accordance with Art. 27 of the Act of May 30, 2014 on consumer rights. This right may be exercised by the Customer within 14 days of receiving the Goods. To meet the deadline, it is enough to send a statement before its expiry. In the event of withdrawal from the contract for the sale of the Goods in the manner specified in this paragraph, the Customer is obliged to return the Goods to the store owner within 14 days of submitting the declaration of withdrawal from the contract for the sale of the Goods.
2. The period for withdrawal from the Sales Agreement begins with the Consumer or a third party designated by him, other than the carrier, taking possession of the Goods, and in the event that the Sales Agreement covers many Goods that are delivered separately, in batches or in parts – from the inclusion in possession of the last Good, batch or part, for other contracts – from the date of their conclusion.
3. In the event of withdrawal from the contract for the sale of the Goods, the contract for the sale of the Goods shall be deemed not to be concluded.
4. The direct costs of returning the Goods are borne by the Customer. the store owner bears the costs of returning the goods only in the event of prior consent by the store owner to bear other than direct costs of returning the goods.
5. The right to withdraw from the contract is not granted to the consumer in the cases specified in detail in art. 38 sec. 1 of the Act of May 30, 2014 on consumer rights, including in relation to contracts:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
b) in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
c) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery.
6. In the event of withdrawal from the contract, the Shop Owner returns the paid price and shipping costs to the Customer in the amount of the cheapest delivery cost offered to the Consumer, within 14 days from the date of delivery to the Seller of the declaration of withdrawal from the Goods sale contract. The store owner may withhold the reimbursement of payments received from the Customer until the returned Goods are received back or the Customer provides proof of the return of the returned Goods.
7. The consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the St Owner. Withdrawal from the contract for the sale of the Goods may be made by completing the withdrawal form for the contract for the sale of the Goods, the model of which was posted by the store owner on the website and is available as Annex 1 to these Regulations. To meet the deadline, it is enough to send a statement before its expiry, e.g. to the following address: [email protected].
8. If the Consumer exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest standard delivery method offered by the store owner, the store owner is not obliged to refund the additional costs incurred by the Consumer.
9. The consumer is obliged to return the goods to the store owner immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Goods to the address of the store owner before the deadline.
10. The consumer is liable for the decrease in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.
The shop owner shall refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return, which does not involve any additional costs for the shop owner.
Warranty
1. The shop owner or the Artist are obliged to deliver the Goods without physical and legal defects. The customer is entitled to statutory warranty rights. The shop owner or the Artist are liable under the warranty if the sold Goods have physical or legal defects.
2. If the Product has a defect, the Customer may submit a declaration of price reduction or withdrawal from the sales contract, unless the owner of the store or the Artist immediately and without undue inconvenience to the Customer replaces the defective Product with one free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the owner of the store or the owner of the store has not satisfied the obligation to replace the Product with a non-defective one or to remove the defect.
3.If the Customer is a Consumer, he may, instead of the removal of the defect proposed by the Store Owner or the Artist, demand replacement of the Product with a Product free from defects, or instead of replacing the Product, demand that the defect be removed, unless it is impossible to bring the Product into compliance with the contract in a manner chosen by the Customer or would require excessive costs compared to the way suggested by the store owner. The customer cannot withdraw from the contract if the defect is irrelevant.
4. If the Product has a defect, the Customer may request that the Product be replaced with a Product free from defects or that the defect be removed. The store owner or the Artist is obliged to replace the defective Product with one free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer. The store owner may refuse to satisfy the customer’s request if it is impossible to bring the defective Goods into compliance with the contract in the manner chosen by the customer or would require excessive costs compared to the second possible way to bring them into compliance with the contract. If the customer is an entrepreneur, the store owner may refuse to replace the product with a product free from defects or to remove the defect also when the costs of compensating this obligation exceed the price of the sold product.
5. The Customer who exercises the rights under the warranty is obliged to deliver the defective Goods to the Store Owner or the Artist. The shipping costs are borne by the shop owner.
6. The warranty period is two years (the warranty covers physical defects that were found within two years from the date of receipt of the Goods), subject to Art. 568 § 6 of the Civil Code.
7. In the event that the owner of the store, pursuant to the provisions on the warranty, provides the Customer with Goods free from defects, he may also request the return of the defective Goods.
8. Complaints should be addressed to the shop owner. Complaints may also be submitted by post as well as by e-mail to the address [email protected]
10. In the complaint, the Customer should indicate:
a) description of the defect found,
b) the requested manner of its settlement, and
c) return contact details of the Customer (name, surname, address, e-mail address).
Along with the submission of the complaint, the Customer should deliver the Goods subject to the complaint. The store owner reserves the right to ask the customer to supplement the information contained in the complaint, if the information provided by the customer is incomplete and the complaint cannot be considered.
11. If the Customer who is a Consumer has requested replacement of the Product or removal of the defect or submitted a declaration of price reduction, specifying the amount by which the price is to be reduced, and the store owner did not respond to this request within 14 (fourteen) days, it is considered that he considered this request justified.
12. The Customer will be notified about the method of considering the complaint by e-mail by sending a message to the Customer’s e-mail address provided in the complaint, and if it is not available, to the Customer’s mailing address.
13. If the Customer is a Consumer, after completing the complaint procedure, he may use out-of-court complaint and redress procedures. The use of out-of-court complaint and redress methods is voluntary and may only take place if both parties to the dispute agree to it. The above provision is for information purposes and does not mean that the shop owner agrees to participate in out-of-court complaint and redress procedures (dispute resolution).
More information is available in the Shop for the Cause Regulations read the Regulations.